ShortFast support

Email: contact@sachasoft.com. It works whether or not you have an account, and it's the address for billing and refund requests.

Live chat: sign in at app.shortfast.com and choose Support in the account menu, next to Settings. Every signed-in account has it, trials included. The chat is inside the app only; this website has none.

We can look into your account straight away when your message has:

• the email address you sign in to ShortFast with;
• a link to the video or automation your question is about, copied from your browser's address bar in the app;
• what you did, what you expected and what happened instead;
• for a problem in a video, roughly which second, and a screenshot or screen recording if you can;
• for a glitch in the app, your device and browser;
• for a billing question, the date and amount of the charge as your bank shows it (it appears as “SACHASOFT, LLC”);
• for API or MCP questions, the endpoint or tool you called and the error message you got back.

Never send your password, an API key or a full card number: the last 4 digits of the card are enough. Write in your own language if you prefer; we answer in it.

Subscriptions renew automatically unless you cancel before the end of the current billing period (terms, section 4.2). To cancel, open Settings → Billing in the app (app.shortfast.com/settings/billing) and choose Cancel subscription. It takes effect at the end of the period you've paid for, and on the $1 3-day trial you aren't charged again. To cancel immediately instead, email us.

Subscription fees are generally non-refundable, but we may offer a refund at our discretion in some circumstances (terms, section 4.3). To ask for one, email contact@sachasoft.com with the email you sign in with and the date of the charge.

The REST API, webhooks and MCP server are documented at developer.shortfast.com, and the MCP page shows how to connect Claude, ChatGPT, n8n or Make. For anything the docs don't answer, email contact@sachasoft.com with the details above.